Nordiktackle Carp Bivvy, Nordik Tackle Seat Boxes and Carp Bivvy Tents

Company Details

A+RT Home Shopping Center GmbH
Niers Str 45
41189 Moenchengladbach
Germany

Amtsgericht Moenchengladbach
Handelsregister HRB6968 VAT-ID No. DE813460193

e-mail: sales@nordikcamping.de

Company Director: Richard Tyler

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Shipping Information

We will endeavour to deliver your order within the shipping times quoted in the table below (excluding weekends & public holidays), however delays are occasionally inevitable due to unforeseen factors. A+RT home Shopping will be under no liability for any delay or failure to deliver within estimated timescales.

All items delivered require a signature. If a signature is obtained from any person other than the named customer at the specified delivery address, the named customer is still responsible for the item and any charges associated with it.

Shipping costs and times to islands will vary. If the item page does not quote the island surcharge for your country please Email sales@nordikcamping.de for a quote.

Please note collection of your item from our warehouse is not possible.

It is your responsibility to ensure that the packaging of your goods is checked BEFORE signing the delivery note. If you have received a package that is damaged, it is IMPORTANT that you sign the delivery note as "damaged". The good news is that your goods are insured but you must notify us of any damage within 48 hours of receipt. We will then arrange to collect and replace your item within the usual timescales as indicated in the terms of delivery. We cannot accept claims for damaged goods if the courier has obtained a clean signature or if more than 48 hours after delivery.

We ship immediately after receipt of payment. Please note that a bank transfer can take up to 5 working days. Please refer to the table below for shipping times. Please note weekend and bank holidays will extend the delivery time. We indicate the date of despatch against your EBAY article number. If you have not received your order within 5 days of this date please email us at sales@nordikcamping.de. . If the courier has attempted to deliver your item and has left a card you must contact the couriers direct. If we have had an item returned back to us due to non communication on your part, you will be responsible for additional shipping costs.

Please note we do not deliver to BFPO addresses, DHL Pack Stations or PO Box numbers.

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Shipping Costs

Our Shipping costs include Insurance, Packing Material, Warehouse and were applicable import / Export costs. We do not normally ship to areas listed under Zone 5 and some offshore Islands due to the exceptionally high costs. If you would like a quote for areas within zone 5 please E Mail us.

Shipping Discount Allocated to Additional Shop or Auction Items

	0 - 5 kg	5 - 10 kg	10 - 15 kg	20 - 31,5 kg
Germany	75%	50%	25%	No Discount
Zone 1	75%	50%	25%	No Discount
Zone 2	75%	50%	25%	No Discount
Zone 3	75%	50%	25%	No Discount
Zone 4	75%	50%	25%	No Discount
Zone 5	No Discount	No Discount	No Discount	No Discount
Please note Our Postage & Packing costs cover our EBAY listing fee, EBAY commission, material and warehouse costs.
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Shipping Times to Mainland Areas
Germany	Germany. Shipping 1 - 2 Working Days
Zone 1	Austria, Belgium, Denmark, France (mainland), Luxembourg, Netherlands. Shipping 2 - 3 Working Days
Zone 2	United Kingdom and Italy Shipping 2 - 3 Working Days. Please note delivery times to offshore Islands will extend delivery times and costs. Tariffs are listed next to the national flags on the item page.
Zone 3	Estonia, Hungary, Ireland (North & Rep.), Latvia, Lithuania, Poland, Sweden, Slovenia, Czech Republic Shipping 3 - 4 Working Days
Zone 4	Finland, Norway, Portugal (mainland), Switzerland, Slovakia, Spain (mainland) Shipping 3 - 4 Working Days
Zone 5	Canada, Japan, Turkey, United States of America, all other countries Shipping 2 - 4 Weeks. (Please note shipping costs to Zone 5 can be very expensive. Please request a Shipping Quote before placing a Bid.)

Returns & Cancellations

You have a right to cancel your order for any item purchased on a fixed priced sale for a full refund within 14 days after receipt. However, you must take reasonable care of the item. You will be responsible for the shipping costs both to and from your address. To cancel your order you must advise us by email or in writing.

All cancellations will be subject to a 10% cancellation fee, this will be to cover the costs incurred.

If you have received a faulty or incorrect item, you must notify us within seven days of receipt,

PLEASE NOTE: All items must be returned in their original packaging.

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Warranty

We offer a 12 month RTB (Return to Base) warranty on all of our Tackle Boxess which includes parts and labour. This warranty covers manufactured defects but does not include wear and tear or misuse and abuse. We do not give cash refunds. If we cannot repair your item we will replace it with an item of equal or greater specification. In order to process your warranty claim we will require a copy of your invoice which will act as your receipt of purchase. You will be responsible for all shipping costs incurred.

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Frequently asked Questions

01. How do I make a Payment?

02. Can I Collect my order?

03. How long is the Warranty?

04. Do you only ship to the countries listed?

05. How do I contact you?

06. What methods of payment do you accept?

07. How do you calculate the shipping costs when shipping more then one item?

08. What are the shipping times to the countries listed?

09. Is my shipment tracked and insured?

10. What is the complaint procedure?

11. How do I cancel my order do?

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01. How do I make a Payment?

An E-mail with a Hyperlink to our checkout will be generated automatically. The link will provide you with our bank account details and information to guide you through the payment procedures. You can change your shipping address at this point if required.

02. Can I Collect my order?

Unfortunatley at the present moment in time collection from our warehouse is not permissable..

03. How long is the Warranty on Tents?

We offer a 12 month RTB (Return to Base) warranty on all our tents which includes parts and labour. This warranty covers manufactured defects but does not include wear and tear or misuse and abuse. We do not give cash refunds. If we cannot repair your item we will replace it with an item of equal or greater specification. In order to process your warranty claim we will require a copy of your invoice which will act as your receipt of purchase. You will be responsible for all shipping costs incurred.

04. Do you only ship to the countries listed?

We have listed the countries that we can ship to at a competitive price. We are prepared to ship to other countries if you are prepared to pay the shipping costs. These can be substanial. We would therefore request that you request a shipping quote before making a purchase or bid.

05. How do I Contact you?

You can contact us at any time by E Mail. Our E-Mail address is sales@nordikcamping.de

06. Which methods of payment do you accept?

We accept the following methods of payment:

Bank transfer
PayPal
Credit Cards

07. How do you calculate the shipping costs on additional items?

The initial cost is taken from the item with the highest shipping cost. Substantial discounts may be given to additional items. Our Shipping Table lists in detail the discounts allocated to each weight class and zone. Please note that our shipping cost includes, Insurance, Packing Material, and Warehouse time to select and pack your order. Countries outside the EU will also have the additional cost to cover import costs.

08.

What are the shipping times to the countries listed?

We ship all orders within 24 hours of receiving payment. Please note bank transfers can take up to 5 working days. The shipping time to Germany is 1 - 2 working days. Countries listed in Zone 1 have a shipping time of 2 - 3 days and countries listed in zones 2, 3 and 4 have a Shipping Time of 3 - 4 working days. Please note public holidays and weekends will extend the delivery time.

09. Is my shipment tracked and insured?

All of our shipments are fully insured and tracked to your door. If you have not received your shipment within 5 working days of despatch please contact us by E Mail? The date of despatch is E Mailed to you automatically when your order is processed.

10. What is the complaint procedure?

If you are not satisfied with your order or the service we have provided in any way. Please inform us by E Mail. Our E Mail address is sales@nordikcamping.de The E Mail should detail the date of Purchase, Ebay Name, Artical number. If the complaint is regarding a fault with the product please attach pictures of the fault to assist our investigation.

11. I would like to cancel my purchase. What do I do?

Right of cancellation

You have a right to cancel your order for any item purchased on a fixed priced sale for a full refund within seven days after receipt. However, you must take reasonable care of the item/s and must not open them. You will be responsible for the shipping costs both to and from your address. To cancel your order you must advise us by email or in writing.

All cancellations will be subject to a 10% cancellation fee, this will be to cover the costs incurred.

If you have received a faulty or incorrect item, you must notify us within seven days of receipt.

PLEASE NOTE: All items must be returned in their original packaging. You will be responsible for the cost of returning an item

Bank Details

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Terms and Conditions 07 January 2007
1. General
	1.1	We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
	1.2	If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website

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2. Order process
	2.1	All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.
	2.2	We will send to you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from A+RT Home Shopping.
	2.3	Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.
	2.4	We do not file details of your order for you to subsequently access direct on this website, and therefore, please print out these terms and conditions and the order acknowledgement for your own records.

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3. Delivery
	3.1	This postage and packing charges quoted are for mainland areas only. Please note Island surcharges can be substantial.. We do not and cannot deliver to BFPO addresses, PO Box addresses and some countries in Europe. All goods must be signed for by an adult aged 18 years or over on delivery.
	3.2	Delivery charges and estimated timescales are specified in our shipping information. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. A+RT Home Shopping Centre GmbH shall be under no liability for any delay or failure to deliver the products within estimated timescales.
	3.3	Risk of loss and damage of products passes to you on the date when the products are delivered by us.

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4. Payment
	4.1	An E-mail with a Hyperlink to our checkout will be generated automatically. The link will provide you with our bank account details and information to guide you through the payment procedures. You can change your shipping address at this point if required..
	4.2	The price you pay is the price displayed on this website at the time we receive your order apart from the following exception: While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

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5. Returns, Cancellations and Substitutions
	5.1	You have a right to cancel your order for any item purchased on a fixed priced sale for a full refund within 1 month after receipt. However, you must take reasonable care of the item. You will be responsible for the shipping costs both to and from your address. To cancel your order you must advise us by email or in writing. All cancellations will be subject to a 10% cancellation fee, this will be to cover the costs incurred. If you have received a faulty or incorrect item, you must notify us within seven days of receipt. PLEASE NOTE: All items must be returned in their original packaging. You will be responsible for the cost of returning the item.
	5.2	Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement you can return it in accordance with our 1 month money back guarantee. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations.
	5.3	All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.

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6. Intellectual Property
	6.1	You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
	6.2	You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

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7. Liability and Indemnity
	7.1	Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.
	7.2	Subject to Section 7.1 above, A+RT Home Shopping Centre GmbH will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site. A+RT Home Shopping Centre GmbH accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.
	7.3	This clause 7 does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

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8. Miscellaneous Provisions
	8.1	The contract between us shall be governed by the laws of Germany and any dispute between us will be resolved exclusively in the courts of Germany.
	8.2	We have selected our products on the basis that they will be used for domestic use only, if you are planning to use them for business purposes please make sure that you are covered by the appropriate insurance. Where you decide to use the products in the course of a business, we exclude (to the fullest extend permitted by law) those warranties and conditions relating to fitness for a particular purpose. Our maximum liability to business users arising out of or in connection with the products shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud). In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition.
	8.3	A+RT Home Shopping Centre GmbH shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.
	8.4	If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.
	8.5	These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations understandings and agreements between you and A+RT Home Shopping Centre GmbH (including the order of products) and sets forth the entire agreement and understanding between you and A+RT Home Shopping Centre GmbH.